Not Too Much To Ask
COVID restrictions ended in many settings on 19th July. However, Public Health England has said that NHS patients, staff and visitors must continue to follow infection prevention control guidelines by wearing face coverings and following social distancing rules when accessing or visiting healthcare settings.
We must also continue to assess all patients prior to offering them a face to face appointment.
As you will be able to appreciate, this is an unprecedented time where our staff are extremely busy. Your cooperation, understanding and patience are therefore greatly appreciated.
For the latest advice and information about coronavirus, please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
GP practices across Wakefield are working together to prioritise same day care and symptoms which might indicate serious illness. You can contact us online or by calling us on 01977 644850. We will then give you advice about what to do. We will then give you advice about what to do. A phone or video consultation with a GP, nurse or other healthcare professional will usually be booked for you as many problems can be sorted out this way.
As we are dealing with more telephone and video consultations we are dealing with an increased number of phone calls. Please avoid busy periods (8am to 12 noon) when contacting us about non-urgent matters such as sick notes, prescription queries and routine check-ups. This helps us to prioritise our calls for those who have a same day medical problem. Online services may suit you instead of a phone call.
If a telephone appointment is made with a doctor or nurse, make sure that the receptionist knows your current phone number and any times you cannot answer the phone.
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can find out more about the services on offer by visiting www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
If you are not sure if you need urgent medical care use www.111.nhs.uk or phone 111 to find out. The 111 service can book you into the urgent care centre at Pontefract if this is what you need.
If it is not a life-threatening emergency and you don’t need immediate medical attention, other options should be considered before dialling 999 or visiting the Emergency Department.
Choosing the most appropriate place for care allows Emergency Department staff to help people whose lives are at risk and can also potentially save you a long wait.